Design Online – Module 7 – Customer + Self Care – OPEN

Customer Care

·        Remember that above all, you are building a relationship with your students.

·        Provide a contact email so people know how to reach you, and RESPOND when they do.

·        If you are offering Live Support, SHOW UP when you say you will, and be as Present as possible.

·        Accessibility: Some instructors are barely present at all and rely on a team to deliver their work, and others are present day and night. Be clear about your boundaries, your limitations, and honor your self care so you deliver on your promise.

·        It’s vital to create a safe, supportive environment that encourages authentic sharing and expression. When commenting in a private support group, do your best to provide equal support to everyone. As a general rule, I have one assistant to hold space with me for every 30 people that sign up.

·        It’s not uncommon for glitches to occur with technology. When this happens, be accountable and make it right as soon as possible.

Self Care 

·        Delivering a course takes a lot of love, energy and work. Be gentle with yourself, and take time for breaks and nourishment throughout the creation, and delivery process.

·        Remember that you are not in this alone…your Soul Guidance is in charge. Don’t forget to stay connected to Source each step of the way.

·        If a challenge arises that you’re not sure how to handle, reach out to a trusted mentor for support.

·        After your course is delivered and completed, take an honest inventory about what went well and what could improve.

·        Give thanks for being a vehicle for this sacred work.

·        Celebrate the blessings that occurred, and take the necessary time to rest and rejuvenate.

CONGRATULATIONS!!